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Student Account Specialist

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Posting Details

Posting Details

Posting Date: 09/11/2017
Posting Number: 2018042
Posting Type: External - Open to All Applicants
Classification (Appropriated) Title Student Account Specialist
NWACC Position Title: Student Account Specialist
Position Type: Staff
Department: Budget, Financial Analysis & Rptg
Full-Time/Part-Time: Full-Time
FLSA: Non-Exempt
Pay Grade Level: C110
Pay Rate $11.01/hour
Summary of Benefits:
About the College

Northwest Arkansas Community College (NWACC) in Bentonville, Arkansas is a comprehensive, public two-year college that serves and strengthens the community through learning for living. The hallmark of NWACC is its quality of instruction with classes by experts in class sizes that are small providing for highly personalized instruction. NWACC, founded in 1989, is one of the largest and fastest growing two-year colleges in Arkansas with an enrollment of more than 8,000 college credit students and an additional 6,000 student taking non-credit courses throughout the region.

About the Area

The Northwest Arkansas region has attracted people to the area for multiple reasons including the growth of several major corporations, but they settle and stay because of excellent elementary and high schools, family friendly and safe neighborhoods, many child centered events, affordable housing stock in diverse communities, increasing cultural opportunities, an active local food and restaurant scene, and innumerable outdoor activities.

General Description of Position and Summary of Essential Duties and Responsibilities:

The Student Accounts Specialist is responsible for processing student financial accounts at an institution of higher education. This position is governed by state and federal laws and agency/institution policy.

Under the direction of the Treasury Services Director, the Student Account Specialist serves students, staff, parents and community members through the Treasury Services office, working on a broad array of student service issues, including student accounts, financial aid, veterans’ benefits, orientation, admissions and registration. The Student Account Specialist collaborates with other service areas to facilitate consistent delivery of service and information; refers students to appropriate college resources; and provides professional and efficient customer service to a diverse population including non-native English speakers, international students, high school students and various community members whose needs and interests may vary.

Required Work Experience

Three years of experience in student financial accounts or related area.

EEOC Statement

NorthWest Arkansas Community College is an equal opportunity, affirmative action institution. The college welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation, or gender identity.

Additional Posting Information:
Required Qualifications:

The formal education equivalent of a high school diploma.

Knowledge, Skills, and Abilities:

• Strong problem-solving and critical thinking skills required; team-oriented individual necessary to provide support in a high-demand environment. Discretion is vital as most information and data handled is of a confidential nature.
• Specific knowledge of college, local, state and federal regulations regarding billing, payment, refunding and confidentiality; general knowledge regarding rules and regulations related to student services and financial aid programs.
• Ability to work on multiple projects simultaneously; comfortable with not completing tasks in a linear fashion.
• Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner.
• Ability to balance cashiering sessions and maintain accurate records.
• Ability to defuse anger and resolve complaints/issues.
• Ability to utilize various resources, i.e. handbooks, internet, regulations, etc., to research questions and find appropriate answers; escalate as needed.
• Ability to work independently with minimal instruction, and must demonstrate initiative, and flexibility.
• Skilled in using a computer and various student information systems, word processing programs, spreadsheets, email and other computer programs. Ability to compile and report information and statistics from student accounts.
• Knowledge of collection procedures and methods.
• Ability to participate in student account activities.
• Ability to explain policies and regulations to students concerning accounts.

Summary of Essential Duties and Responsibilities

1. Provides information on a variety of topics related to student services to students, staff, parents, and community members, in-person and via various communication methods, including phone and email.
2. Conducts assessments of student needs and proactively engages students in conversation and financial planning related to their college experience; facilitates set up of payment plans for current student accounts.
3. Serves as primary point of contact for students, staff and college departments in accurately receipting, recording, refunding, and balancing tuition payments and college revenues; balances daily cashiering session and prepares deposits; provides assistance and guidance to back-up cashiers.
4. Collaborates with college-wide personnel to research and resolve or redirect student inquiries and disputes. Handles a variety of difficult customer situations and disputes using tact, diplomacy and patience to defuse irate/angry customers. Provides support and information to other members of Treasury Services.
5. Manages one or more college-wide process related to core area of responsibility, such as emergency loan tracking and maintenance, returned check processing, and account balance write-offs.
6. Prepares a variety of routine accounting reports, such as aging report, collections analysis, etc.
7. Participates in student account collection efforts with past due student accounts. Contacts students via phone, email, and mailings. Maintains student account documentation to assist agencies in the collection of outstanding accounts.
8. Performs complex cashiering and refunding functions for student accounts and a variety of college areas following specific college procedures and policies. Must be familiar with college payment, billing and refund policies, institutional and FERPA confidentiality regulations, and Federal Title IV cash management regulations.
9. Researches and resolves discrepancies and/or disputes related to student accounts. Provides appropriate referrals with supporting documentation as required.
10. Attends required training sessions and staff meetings to remain current on knowledge and skills.
11. Performs other related duties as assigned.

Certificates, Licenses and Registrations:
Preferred Qualifications:
Physical Demands/Work Environment/Work Hours:

Work is performed in an office setting that may be, at times, noisy and intense with multiple interruptions.
• Crouching
• Driving
• Manipulate items with fingers, including keyboarding
• Grasping
• Kneeling
• Lifting
• Pulling
• Pushing
• Stooping

• Feeling
• Hearing
• Reaching
• Repetitive motion
• Sitting
• Standing
• Talking
• Walking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Closing Date: 09/26/2017
Open Until Filled No
Special Instructions to Applicants:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have the required knowledge, skills, and abilities listed?
    • Yes
    • No
  2. * Do you have the required work experience?
    • Yes
    • No
  3. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  4. * Do you meet the educational requirements?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Transcript 1